FAQ's

How do I size my system's wiring?
Calculate your total connected wattage and cable length, then reference the following charts for a fool-proof solution: CABLE SIZING

How do I size my power supply? 
Simply add up the total connected lamp wattage, plus an additional 10%.

What is the best wiring method to use?
Route a mainline cable in a circular fashion around the perimeter of your deck, with both ends connected at the power supply's terminals. Limit this mainline to (8) 18W fixtures maximum, running additional loops as necessary. Utilize T-connectors or Aurora's quick-connect wiring harnesses for reliable connections & less voltage drop.

How can I maximize the light output, yet keep my total system wattage low?
Order 18W incandescent fixtures with replacement LED lamps. The LED lamps have a slightly reduced light output, yet draw only 1W each.

Do you carry any bulk-pack or reduced-cost post fixtures?
We do indeed discount in quantities-- please contact us for a total reduced cost if purchasing more than one fixture. However, we primarily carry the highest-quality cast aluminum and powder-coated fixtures, and have very few models available that match the low-end fixtures found at local improvement stores.

I am in Milwaukee-- can I pick up locally to save on shipping cost?
In most cases we ship manufacturer-direct from the factory warehouse-- local pickup is available at those locations, contact us for a reduced cost for a customer-pickup.  If you are interested in seeing product in person, we can order in any products we do not have on hand within just a few days.

I'm having trouble with your website, can I purchase direct?
Yes. Please call or email and we would be happy to assist you in making your purchase easier. A simple phone call to us and any of our products can be shipping out to you within a few minutes.

Why are prices different on EBAY, Amazon, or elsewhere?
You may find our prices are higher elsewhere to cover the associated website's fees. Rest assured-- if you are reaching this website directly, you should be seeing our lowest advertised pricing. Note that we also offer to meet or beat any competitors' pricing-- please contact us for our best negotiated price on the item(s) you're considering.

I've found Deck Lighting Unlimited selling fixtures on another website-- is this the same retailer? 
We sell and advertise our merchandise via a number of online sales platforms.  Company-sponsored websites and listings are listed on our Links page.  Please do inform us if a source outside of this list claims to be us, as we are the one and only Deck Lighting Unlimited.

What shipping options are available?
UPS Ground shipping is included free of charge with all of our products. (In cases of small package size/weight, we will substitute USPS Priority Mail.) We ship same or next business-day via bulk UPS pickup, thus customers will experience quicker than usual UPS service. Most packages arrive within 2-3 business days. Tracking information is provided promptly the day following shipment.

Is Next-Day or Two-Day Air shipping available?
Expedited shipping options are available, and are quoted on a case-by-case basis.  Note that standard shipping ends up sufficing in most cases, as local area shipments arrive next day, and cross-country shipping is typically 3-4 days at maximum.

Is sales tax added to my order?
Only within the state of Wisconsin (ship-to address), however we absorb this tax as part of the sales price. As is typical of internet sales, buyers are responsible for local taxes in the remaining (49) states.

Do you ship internationally? 
We ship regularly to Canada and Europe, and have processes in place to ship to over 200 countries around the world.  Please inquire for further details on costs and leadtime associated with a purchase outside of the USA.

How do I know I can trust Deck Lighting Unlimited? 
Unlike other retail operations, we do not hide behind the cloak of an LLC/corporation or the anonymity of the internet. Jeff Kenney (founder) personally stands behind each and every sale. We have a history over 17-years of 100% perfect feedback established online over thousands of transactions to show for it. And after an order has arrived, our quality manufacturers go well beyond their duty in standing behind their manufactured product through their included no-cost warranties. Problems are always taken care of quickly and cost-free. If you are still left questioning whether to do business with us at all, please contact us to inquire for more information, we are always willing to share to help make you feel comfortable.

 

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