Returns are accepted within 60-days of receipt, with no restocking fees! (Unless otherwise noted in item listing, product and packaging remaining in re-saleable condition.) Please contact us for a return authorization & instructions, including return shipping address (varies by product). The buyer is responsible for the cost of return shipping.
Defective or incorrect product:
We strive for perfection in order processing, but always do take care of buyers in these unfortunate (and infrequent) cases of our error. Returns due to our or the manufacturers' error are handled quickly and with as little hassle to you as possible. Shipping both ways are covered by us, with zero additional cost incurred by you.
Mastercard, Visa, American Express, Discover, or Debit cards are accepted via our website or by phone. PayPal is also accepted online. Personal check or cash are also accepted, please inquire for mailing address. Our secured checkout process utilizes Authorize.net via Chase Paymentech, the most widely used and trusted processor in the USA.
No sales tax is charged upon checkout. Shipping addresses within the state of Wisconsin are subject to local sales tax-- we absorb and pay this sales tax on your behalf as part of our listed item price. No sales tax is administered for the other (49) states-- as with any online purchase, consumers are required to report sales/use taxes per the rules set forth by their local jurisdiction.
We provide all of our customers with the added benefit of facilitating manufactuer warranty claims/replacements on their behalf. Simply contact us by phone or email with your issue, and we will contact you back once a resolution has been reached. No receipt is necessary in most cases, assuming we have record of the original sale.
Warranties included for our quality products are typically 1-year or more, with shipping included both ways-- see listing page for warranty durations for each product. We provide no warranty in addition to those offered by the manufacturer(s), nor shall we be held responisble should the manufacturer fail to perform. However, rest assured-- the manufactuers represented here are known in the industry for providing exceptional quality and service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.